Refund policy

Return & Refund Policy

Thank you for shopping with Luxe Vault! We want you to love your purchase, so we kindly ask you to read our policy carefully before making a purchase.

No Returns or Refunds

Due to the nature of our products, we do not accept returns or offer refunds on any purchases. All sales are final. Please review your order carefully before completing your purchase.

Exchanges

We do not accept exchanges at this time. Please make sure that you are satisfied with your order details (size, color, etc.) before completing your transaction.

Damaged or Defective Items

We make every effort to ensure that all products are in perfect condition before shipping. In the rare case that you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide your order number, photos of the issue, and a brief description of the problem. We will review your request and, if eligible, offer a replacement or store credit.

Order Cancellations

Once an order is placed, we begin processing it immediately to ensure prompt shipment. For this reason, orders cannot be canceled or modified after submission. Please ensure all details are correct before finalizing your order.

Customer Responsibility

It is the customer's responsibility to ensure the correct size, color, and item are selected prior to purchase. Please refer to our size chart and product descriptions for accurate details on each item.